Privacy Policy

Who We Are

Clayability
The Pottery, Elm Farm, Duck Lane, Langford, BS40 5EY
Email: hello@clayabilitygooglemail-com
Phone: 07532 682 466

We provide pottery courses in the UK for individuals and groups.

What Data We Collect

We may collect and store the following personal information:

• Name
• Email address
• Phone number
• Postal address
• Payment details (processed securely via third-party provider Stripe)
• Emergency contact information (for workshop safety, if required)
• Any relevant health information you provide (e.g. allergies or accessibility needs)

How We Use Your Information

We only use your data to:

• Manage your bookings and payments
• Contact you with course information or updates
• Respond to your enquiries
• Send you items you have made on a course 
• Meet legal and health & safety obligations
• Send occasional marketing emails (only with your consent)

We consider these to be Legitimate Interests.

Marketing Communications

We will only send you marketing emails (like news, upcoming courses, or offers) if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

How We Store Your Data

Your personal information is stored securely. We take appropriate technical and organisational steps to protect your data from unauthorised access, alteration, or disclosure.

Data you provide at the time of booking is also stored by Bookwhen.com and is governed by their Privacy Policy https://bookwhen.com/privacy 

We only keep your data for as long as necessary for the purposes described in this policy, or to comply with legal or accounting requirements.

Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct or update your information
• Request that we delete your data
• Object to or restrict how we process your data
• Withdraw your consent (where we rely on it)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

Cookies

Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings or using the privacy control pop-up that appears on the site. 

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the updated date.

If you have any questions about this policy or how we handle your data, please contact us at hello@clayability.co.uk